CRIMINAL INJURY BOARD ADVICE - DISCLAIMER

The Criminal Injury Board is a public authority with offices in London and Glasgow that deals with the administration of a compensation scheme to pay damages to the innocent victims of violent crime in Great Britain by providing compensation for mental trauma, physical injury and consequent financial loss. Our specialist personal injury solicitors deal with claims using the no win no fee scheme and only charge for their services if a claim is successful and compensation is awarded. Out terms and conditions including our charges will be explained in full both verbally on the telephone and in writing to you before the claim commences. If your claim is refused you will not have to pay any legal fees or expenses. You do not have to fund or finance the case as it proceeds and you do not have to pay for any medical reports. If after taking our initial advice you decide to proceed no further then you are under no obligation to do so. Our claims are completely risk free. We are an independent claims service, with no connection to the CICA, representing clients who have been the victims of violent crime.

We take privacy and data protection issues seriously and we protect our clients personal information. We do not pass on or sell any information to any third party whatsoever and we only use your details to further your claim for compensation to the Criminal Injury Board. The only people who see your personal information are those directly involved in making your claim. No information is stored on the website memory or on the servers and the form information is immediately and automatically forwarded to our offices where it is stored on password protected hard drives which are backed up to a safe off site location every day. We use no hard copies of the information and deal with everything electronically. Our clients may view the contents of their file at no charge upon request to our archive department and we will correct any erroneous information held on file at the clients request. We will delete all information held about the claim at the termination of the CICA application. If we become aware of any security issues on the website we will take immediate steps to resolve the problem which may involve the website being taken down temporarily.

Whilst we make reasonable effort to keep this website accurate and up to date, the information contained on this website relating to the Criminal Injury Board is for educational purposes only and is not intended to be professional advice, which should only be obtained personally from a qualified lawyer or from a healthcare professional. Mere consideration of this website or completion of a form or phoning our advisors does not create any contractual relationship which will only exist if both parties sign a memorandum in writing outlining the terms and conditions of business and the agreement that has been entered into. Do not use this website to disregard any professional advice nor should you use anything you have read or seem as a reason to delay seeking professional advice. The website proprietors expressly disclaim all warranties including warranties of merchantability or fitness for a particular purpose. The website proprietors disclaim all responsibility for any loss, claim, or damage of any kind resulting from, arising out of or in any way related to the site. The regulations outlined on the website relate principally to England, Wales and Scotland which share identical CICA legislation. There are very similar, though not identical, regulations applying to claims in Northern Ireland.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  
  

  HELPLINE 0844 332 0498